Refund policy

Return Policy

Thank you for shopping with us! We strive to provide high-quality CBD & Wellness supplements and ensure customer satisfaction. Please review our return policy carefully before making a purchase.

Returns & Exchanges

  • We accept returns on unopened and unused products within 14 days of the purchase date.

  • Due to health and safety regulations, opened or used products cannot be returned or exchanged.

  • To be eligible for a return, the item must be in its original packaging, sealed, and in the same condition that you received it.

  • Proof of purchase is required for all returns.

Refunds

  • Once your return is received and inspected, we will notify you of the approval or rejection of your refund.

  • If approved, a refund will be processed to your original method of payment within 5-10 business days.

  • Shipping costs are non-refundable, and return shipping fees are the responsibility of the customer unless the return is due to an error on our part (e.g., incorrect or damaged item received).

Damaged or Defective Products

  • If you receive a damaged or defective product, please contact us within 7 days of receiving your order with photos and details of the issue.

  • We will work with you to replace the item or offer a refund as appropriate.

Exchanges

  • We do not offer direct exchanges. If you need a different product, please return the eligible item for a refund and place a new order.

How to Initiate a Return

  1. Contact our customer service team at contact@naturalcurecbd.co.uk with your order number and reason for return.

  2. If your return is approved, we will provide you with return instructions.

  3. Ship the item back to us using a trackable shipping method.

  4. Once received and inspected, we will process your refund accordingly.

We appreciate your business and understanding. If you have any questions or concerns, please don't hesitate to reach out to us at contact@naturalcurecbd.co.uk